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Female employee with black hair was very rude, and had zero knowledge about the parts I was asking about, she didnt try to ask anyone and she acted like it was a huge deal to bring the parts up to the counter so i could could make a decision, she pawned me off to another employee that was nice, my worst experience I've ever had at Napa, now going to O'Reillys from now on.
Though I picked up brake pads for the front of my truck and received the wrong pads. They were the correct ones for the back.
I want to give a shout out to George. This sounds bad but I promise you it’s a good one. He sold ME the PART I asked for( we both thought the correct one) George what was was able to do with that tiny T for my heater hose just saved my family a cool hundred.. took some crafting with the hoses but your the best dude! Looks like all factory parts. Just want to say thank you for hanging in on the phone with me!
Took our mower battery to be tested today and needed to purchase another one. Customer service was quick, and the employees are very knowledgeable.
I bought some window tint a few days ago. Mid transaction I saw the "20% off, if you buy 99 cent Napa bag." I Did the math in my head, and asked if I could "Still do the deal?" The cashier said we could, though the card had gone through already. Even though she was super busy, she refunded my items, and redid the transaction. Great customer service 👍 Also, my total went from $32 and change, to $27. The tint turned out great too! Thanks 😊
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Claim This ListingWithin half a mile of NAPA Auto Parts.
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