Emily Katzton
5 months ago
We were extremely disappointed with our experience with Superior Roofing. First, the communication with the front office was truly terrible. We had limited communication from them leading up to our project, and once the project was (mostly) completed, they were impossible to contact regarding outstanding items. We have multiple co-owners, and therefore multiple phone numbers, so it was very easy to see that they were screening our calls when they didn’t have an answer for us. Second, they left the dump trailer in our driveway for an entire week (making it unusable), and we weren’t able to get through to them on the phone during that time. When we finally were able to get through to them, they weren’t even aware that it was still there. Third, they damaged lots of our asbestos siding and left huge portions of our house uncovered. It took over a month to get them to come back out and repair the siding. During this time we had a separate siding contractor to come out and take a look at the situation (he was previously a roofer), and he could see that we had a reverse lap on all our flashing (meaning the building paper and the flashing were not in the correct order, meaning water could leak into our walls). It was not until we had this contractor call Superior and explain the severity of the issue that Sam, the owner, finally agreed to come out and look at the damage. Sam agreed to fix the issues, but after the first pass, only the easiest part was fixed. We had to have him come back out, and he claimed that the angled areas of our roof were “too difficult” to fix (despite the fact that Superior bid this job and mentioned no issues at that time). It was only when threatening to file a complaint with the CCB that he finally agreed to fix it. They finished up these repairs in late September. Our roof project took place in the middle of April. I’m giving them two stars instead of one because they did eventually fix what they broke, but we’re left with poorly painted patchwork siding, and exhausted from months of fighting them on this.
These guys are pros. I’m not sure why they have a few lower reviews. The roofing business is inherently messy… they cleaned up our neighbors yard and ours, better than they found it. Reasonably priced, prompt, friendly and hardworking. The owner even came out to check on us and came back again for a final inspection. Easy 5 stars.
Kelly Spafford
a year ago
Our relationship with Sam and Superior Roofing began about four years ago when Sam came highly recommended. We initially hired him to inspect our roof. At that time, he advised that the roof still had some life left and suggested a few minor maintenance tasks to extend its longevity.
Fast-forward to this year, we reached out to Sam again for another inspection. This time, he recommended replacing the roof—it was clear the time had come. Superior Roofing handled the project exceptionally well. Our home, which is larger than average with an expansive roof, required about eight days to complete. Throughout the process, the crew and office staff were highly responsive, professional, and a pleasure to work with.
After the project was finished, a few issues came to light, which is not uncommon for a project of this scale. Superior Roofing promptly addressed them, and their repair team proved to be incredibly skilled, hardworking, and thorough. We couldn’t be happier with both the process and the end result. Superior Roofing truly lived up to their name!
Shelly Santa Cruz
a year ago
Our roofing journey started 3 years ago when we bought our house knowing that it has an original roof so we have had different companies knock on our door every few months or so. Quotes would be absolutely outrageous promising everything under the sun but none of them made sense for our rather small home. Luckily, we kept our options open and I reached out to the best realtor and friend, Kate Bergsgaard, who recommended that we reach out to Tim at Superior Roofing and boy are we glad we did! He was not pushy at all, like the other salesmen, and did a great job at explaining what should be the average cost for a home like ours. We were pleased not only by the quote but the honesty and communication. They were able to complete the project in one whole day! It turned out beautiful!There are many roofing companies but trust me when I say, get at least 3 quotes and go with the one that treat you the best, for us, that was Superior Roofing.
My 2-3 day roof installation turned into a 4 week nightmare. While installing the roof they cracked one of my skylights then tried to upsell me on the other one that wasn't damaged. They tore up the sheetrock around both skylights then "fixed" it with packing tape. Scratched up the siding on my house then tried 2 times to "clean" it which made it worse with splotches everywhere.
To get them to repair the sheetrock AND the siding was a constant fight. Sam (the owner) kept trying to tell me it all looked fine. Before they even started I told them I needed to be notified BEFORE they did anything that increased the cost of the estimate. They did not, then added an extra $100 to the bill for "damaged wood". I understand issues can arise, but a professional company will take responsibility and not make the customer fight for what's right. This was a neighborhood company that had good reviews so I thought I'd picked well. Beware.
Update: The response to this review from the owner is indicative of how our interactions went. I expected to have a new roof put on my house, not a 4 week long fight to fix the things that were damaged. The pictures speak for themselves.
