Local plumbing company serving the Portland metro area with residential and commercial plumbing services.
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These guys rock. I had Jordan out last year to remove a big root ball from one of my storm drains, and today I had Kyle out to sort out a clog in another one caused by a plumber last week. Both were professional, timely, and great at explaining the issues. The pricing is also much more reasonable than other local and corporate drain companies like Roto Rooter who want to charge $900 for a jet. Highly recommend Pro Drain.
This is my second time using Pro Drain Services. They are wonderful. I can't say enough about the customer service, how prompt and knowledgeable they are, and how confident I am in their work. I especially want to recognize Jordan for making all the difference on a terrible day when my kiddo had the stomach flu and my drain backed up so I couldn't do laundry. He was efficient, kind, and left things better than he found them. The first time I needed Pro Drain they did the work in their scope and referred me to another business to repair the hole in my sewer line. I called around and got a few estimates, but was the best in terms of price and promptness - and interestingly, left my yard better than they found it. I appreciate the ethics of Pro Drain and their business partners and I am so grateful for Pro Drain's expertise and resources!
Austin was great. Arrived on time which is a huge plus in my book. I'm busy and don't like to be kept waiting. very professional, listed to what I had to say and got to work. Pipes had some serios root blockage from the trees in the yard. He got them cleaned out and provided before and after videos which were also nice to see. He answered all my questions and conducted himself in a professional manner. Much appreciated
Dan from Pro Drain & Rooter service came out for a clogged kitchen sink and I know I'll use them again in the future. The pricing was transparent and reasonable, referenced both over the phone and available on the website. Extra bonus that he admin I spoke with (apologies for not remembering her name) was kind and was able to quickly get a tech out the next morning. My plumber, Dan, was prompt, polite, and efficient. He listened as I explained the troubleshooting I'd already done so he could focus on the core of the problem and talked me through my plumbing structure (because I'm just a curious person). I would definitely recommend them to others.
I had a scheduled appointment with Prodrain that I needed moved to a later time and the customer service rep, Jay, was amazingly accommodating considering how backed up they were after this storm that just rolled through town. He could have given me a hard time and not gone the extra mile to move things around for the day, but he did everything in his power to try and make it work out. Whoever hires and trains your customer service team needs a day holiday bonus. Everyone is always super professional from service techs, customer support team, and Accounts Payable. Friendly and supportive of their customers!
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