Landmark Ford Service

Brandon Moehlmann

a month ago

I had an excellent experience with Adam on the brown team. He was honest, professional, and helped my wife and I diagnose a not-very-fun situation with our vehicle with clarity. He took the time to listen and understand a situation that many others would not have given the time of day. While I would highly recommend Adam, note that if you do decide to work with Landmark, you’ll pay a considerable amount more than other shops, hence the four star review. That said, if they cannot diagnose an issue, they don’t charge for the diagnostic.

Aaron Neiwert

3 months ago

My girlfriend and I bought a used Toyota Highlander here a week and a half ago. The sales team was great and made the buying process easy. However we were told multiple times how the car was “blue certified” and had passed all their tests and was in great condition. Immediately after getting the car home, it would not start and the check engine light was on. After figuring out the battery had died we called very upset and were told this would be made right, however the events have not been made right. I was told that they would pay to replace the battery which to me isn’t making this right because we were sent off from the dealership being told it had their certification and was in the best shape. An issue like this should have been tested for and never occurred. After being told it would be paid for I then had to take more time off work to get the new battery and put it in which cost me even more money in my loss of hours at work. On top of all this frustration and headache that has been caused by this I still have not been compensated for the battery and it has been a week and a half. You would think that an issue like this would be handled promptly which has not been the case. I am very upset with how it has been handled by the dealership and do not feel it has even come close to being made right after buying a car with all their “certifications”.

andrew & sydney cadwell (Family Account)

3 months ago

Would probably make this 2 1/2 stars but Michelle is good so rounding up… Here’s what happened – took my truck in for a simple key programming. I won’t get into the mixup with parts. While I was there seems like my truck needed three or four recall items done on it – OK fine no problem do it. Also, let’s do a full oil change service… While they were handling the recalls, they bricked my ECM dash again no big deal except now I’m out of my truck for three days. All right, whatever. Three days later pick up my truck, Dan has promised. Paying my $750 bill and they asked me if I’ve been informed about their 3% credit card surcharge nope… What am I supposed to do bring cash next time? lol anyway after waiting three days, paying for my own transportation to and from the dealer, you really wanna charge me 3%? OK fine… biggest pet peeves… Bad customer, service, broken promises, and wasting time, and nickel and dime shit… Landmark hit two of the four.I’m seriously in the market for a 2026 super duty with Blue Cruise-It’ll be $100,000 ticket. Hope that 3% was worth it because I won’t be buying it from landmark.

Carl Foleen

4 months ago

Landmark has been the service provider of choice since the car arrived on our driveway. Honestly, there was a bit of difficulty contacting my service team (they are specialists for this car), but in the end able to schedule the day and time that worked best for my schedule. "Bree" (sp?) of the Gold Team communicated all necessary updates while work was on progress. This keeps me confident that if I do my part the car will maintain its reliability for a very long time.

Sage Cordiner

10 months ago

The silver team led by Henry is excellent. Henry as a service advisor is really honest and friendly. I have an issue with my car that doesn't require an immediate fix, and I didn’t feel pressured to pay up and get it done right away. As a non-car savvy 20-something-year-old woman, getting taken advantage of financially due to a lack of car knowledge is a real worry. The silver team showed integrity and I definitely feel comfortable going back to them to get my repair done and for general maintenance soon. I’ve been to Landmark a handful of other times and have no complaints, but this advisor/team particularly stood out. Thank you!