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We have been working with Chase for the last couple years now and they are always great in terms of communication and professionalism. They come do our regular services and just replaced our furnace with a very quick turnaround, which was much appreciated.
Paul and Sam provided a solid 5 star experience installing my new furnace, it really couldn’t have been any smoother from start to finish! I felt like Paul, the company owner, dropped everything to make sure I had heat back asap and the entire scope of work, from the bad news my old furnace wasn’t repairable, to the finished installation of a new one was only 24 hours, speed pretty unheard of in this day and age. Thanks also to Brett for gently delivering the bad news and Kelly for all her support behind the scenes. I couldn’t be happier with the final outcome and the price ended up being much lower than I originally anticipated.
Situation: I'm replacing a 20-year old dual fuel range with another dual fuel range. The pre-install inspection identified that the gas line needed to be moved about 18 inches from the middle of the old range to the back of the counter cut out. I called Chase Heating & Cooling, received a quote and an appointment. Paul and his crew (Brian and Sam) showed up right on time, worked professionally and quickly. They took great care of protecting the wooden floor and rugs. After reinstalling the range and testing the gas line, they proceeded to light the pilots that went out when the gas was shut off. If I need additional work like this, Chase will be my first call.
Chase Heating & Cooling is a family owned business that truly makes you feel like part of their family. Their communication is clear, their craftsmanship is outstanding, and you can tell they genuinely care about their customers. I love working with a company that has heart, values relationships, and always has my best interest in mind. Every experience with them has been professional, honest, and exceptional from start to finish.
Our 20± year old AC Compressor gave up the ghost after a brutal weekend of +100° days here in Portland in late August. I reached out to 4 local HVAC companies for estimates and the decision was clear; Chase offered the best equipment, best price, best warrantee, and best service conditions. I even ran all the data through ChatGPT to verify the complex data. They didn't try to "sell me" on any of this by the way - unlike some of the other companies did (very off-putting). Paul (the owner) is awesome and truthful. Very responsive to our questions and concerns. The techs Samuel and Bryan were here on time, and did great work and made sure that everything was up and running after the install on our working furnace. My dad had a system installed last year, and he recommended I reach out to them, which I am glad I did. The new thermostat was initially installed off center and not level. I quick mention of that, and the tech corrected the visual issue. I do have a concern that the new thermostat they installed is an older model, and reviews very poorly on it's own manufacturer's site (Honeywell, 1/5 stars by a mile). I'll keep an eye on this and if that component doesn't work out, I have no doubt Chase will take care of it. Minor concern that the furnace service did not include a new filter, but I'll hop down to the hardware store and pick one up. Price-wise, the highest bid came in at over $12,000 (no thank you!). Our total out of pocket with Chase was substantially lower by nearly $5,000. 2025 prices are crazy but it is what it is thanks to the way things are here in Portland, OR, USA.
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